Recess strives to ensure high-quality classes on the Recess platform, and we will issue tokens when there are issues related to technical difficulties on the platform.
When you get disconnected during a class, there are some simple troubleshooting steps to resolve this issue. Refresh the page you are on to reenter your class. If you are unsuccessful, go back to the previous page and head over to the upcoming classes section. Click on Join Class to get back into your class.
If you are experiencing issues with your camera or audio, check out this article on how to enable your mic and camera.
You can also download the Recess App for iOS from the App Store for an optimal class experience!
If you cannot get back into your class or continue to experience technical difficulties, contact us at firstname.lastname@example.org. We’ll troubleshoot the issue with you.